Sweater Returns // Exchanges

We know that our unique garments have a higher price, and it's important to feel confident in your purchase and ability to get the right size for your body. Originally exchanges were not possible, but with our new shipping facility I am going to test it out and see if it works!

Currently we are operating on an exchange-only system for non-hand embroidered items only. This means sweaters, cardigans, bags, etc. Hand embroidered hats are not available for refund of exchange. Once your item is received, and in re-sellable condition, you will be notified via email and a new order sent with the new sized garment. You will be invoiced for the additional shipping cost via Shopify or PayPal.

If the size you are wanting to exchange isn't available, you can be refunded, minus your shipping costs. At the moment, stock is somewhat limited, but we will aim to offer replacements before overstock sale is sold. If you would rather wait for the second round of pre-orders this is also an option!

As this is a new offering for us, we are going to be working with this on a case-by-case basis, so please have patience if your order takes a while to get back to us, etc. Thank you and may your sweater be ever snuggly!

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REQUIRMENTS: 

  • You must email knockthriceart@gmail.com to notify us of the return. Please send a photo of the label and/or tracking on your email thread once shipped.
  • MUST include your invoice or packing slip that has your order number on it.
  • Item must be in re-sellable condition, unwashed. Inspection will be made to ensure it is fit for sale.
  • It is highly recommended that you opt for tracked shipping, as if the garment is lost in transit and doesn't make it to us, only tracked items are insured and we can partially reimburse you (up to $100 CAD). Untracked items that go missing are not the responsibility of Knock Thrice and no compensation will be awarded. 

Canadian Returns:

Kayo3PL

1475 Sandhill Drive Unit 2

Ancaster ON

L9G 4V5

Canada

US & International Returns: 

Kayo3PL

ATTN [KNOCK THRICE INC.] RETURNS

9860 Niagara Falls Blvd, Suite 186

Niagara Falls, NY 14304