Sweater Shipping/Refund/Return Policy

✶ Pre-Order Shipping ✶

The Don your Vegetables sweater sale is a pre-order, which means that your items aren't made or in stock yet, and production will begin after the allotted preorder time. The rough timeline is: manufacturing is complete (1-3 weeks approximately), then shipment to Canada (1 week approximately), and finally fulfillment to you (1-2 weeks). Please note that this is an estimate, and by purchasing a pre-ordered item you acknowledge that this time frame may have to adjust, as there are frequently factors outside of everyone's control.

COVID-19 slowed down shipments globally and continues to have an impact. The upcoming holiday season also does this, and while it's hard to wait longer than expected, please do consider we're doing everything possible. 

✶ General Product Shipment ✶

After the pre-order is complete, there will be an overstock sale and extra sweaters for immediate purchase. Those items will ship within 3-7 business days, and can be expected much faster, but stock is - of course - limited. 

Domestic Orders: 5-10 business days within Canada

United States: 7-14 business days

International: 10-21 business days, depending on shipping selected.

✶ Exchange/ Return/ Cancellation/ Refund & Replacement Policy ✶

Exchanges: At this time, I am unable to offer exchanges for sizes. As this is my first large pre-order, I do not have the infrastructure to track those item exchanges, though I hope to do so in the future. Please check the sizing chart, and note the description of the fit on the listing. 

Returns: Similar to exchanges, I am unfortunately not able to accept returns for non-defective product. I hope to do so in the future, but please make sure that you're certain of your purchase before committing. One of the reasons for a week long pre-order is to ensure you are not feeling rushed, or panic buy something that you later regret. 

Cancellation: If you contact me within the pre-order date to cancel your order, I am happy to oblige. However, once the order has been placed, your funds are being used to purchase the item in your order, and will be completed. If you have an address change, please let me know ASAP, and I will do everything to accommodate you.

Refund & Replacement: If the item you ordered has a manufacturing defect, I will refund your item, or have a new one sent to you. It is my responsibility to ensure you are getting a high quality product that you feel great in. However, if there is no issue with the item, or if the item has been worn, washed, or ironed, I am not able to asses defects and the option for refund or replacement is nullified. If you open your item and there is a defect, please document it and let me know immediately. If there are other issues, please contact me and we can work on it case by case. 

Lost & stolen packages: If a package is lost in the mail and never arrives, I am able to send a replacement or refund ONLY if tracked shipping was selected.Your packages are insured under tracked shipping and I get funds from the post to replace your item. If standard, untracked shipping is selected, I am not able to replace or refund your item. It is a complete loss of product and profit. By selecting untracked shipping, you are consenting to this. Please understand that as a small business I will do everything I can to find and replace your item, but eating the cost of lost packages isn't something I can do. Please consider upgrading your shipping if you are concerned about this!

If your package was stolen after delivery, I am so sorry but I am not able to do anything. Once the post marks the item as delivered, the insurance is void. PLEASE only send your packages to addresses you can trust!

All customers are responsible for paying import fees, duties, taxes, etc for their country. If your item was returned to the sender for not paying import fees, duties, or incorrectly entered address or name, no refund will be given for shipping fee. If you would like your item re-shipped, you will have to pay the additional cost.