✶ Cancellation/ Defect / Lost Item Policy ✶
Please see this page for the exchange/returns policy.
Cancellation: If you contact me within the pre-order date to cancel your order, I am happy to oblige. However, once the order has been placed, your funds are being used to purchase the item in your order, and will be completed. If you have an address change, please let me know ASAP, and I will do everything to accommodate you.
Refund & Replacement: If the item you ordered has a manufacturing defect, I will refund your item, or have a new one sent to you. It is my responsibility to ensure you are getting a high quality product that you feel great in. However, if there is no issue with the item, or if the item has been worn, washed, or ironed, I am not able to asses defects and the option for refund or replacement is nullified. If you open your item and there is a defect, please document it and let me know immediately. If there are other issues, please contact me and we can work on it case by case.
Lost & stolen packages: If a package is lost in the mail and never arrives, I am able to send a replacement or refund ONLY if tracked shipping was selected.Your packages are insured under tracked shipping and I get funds from the post to replace your item. If standard, untracked shipping is selected, I am not able to replace or refund your item. It is a complete loss of product and profit. By selecting untracked shipping, you are consenting to this. Please understand that as a small business I will do everything I can to find and replace your item, but eating the cost of lost packages isn't something I can do. Please consider upgrading your shipping if you are concerned about this!
If your package was stolen after delivery, I am so sorry but I am not able to do anything. Once the post marks the item as delivered, the insurance is void. PLEASE only send your packages to addresses you can trust!
All customers are responsible for paying import fees, duties, taxes, etc for their country. If your item was returned to the sender for not paying import fees, duties, or incorrectly entered address or name, no refund will be given for shipping fee. If you would like your item re-shipped, you will have to pay the additional cost.