Shipping Policy

REFUND & REPLACEMENT POLICY:

It is so upsetting when a package seems lost in the postal void, and I know how frustrating the wait can be. However, items do often get held up at customs, especially at this time when post offices are overrun with items, and packages are taking longer to clear customs. We declare all of our packages appropriately, but at a certain point it is out of our control. We do offer a replacement items after the appropriate amount of time:

Local packages (Canada): 20 business days from shipping date.
North American packages (USA): 40 business days from shipping date.
International packages (rest of world): 60 business days from shipping date.

We do not, however, replace items that have been misdelivered due to incorrect address information (this can be a missing unit number, door code, postal code, etc) or theft - so please make sure you select a safe address for your delivery.

If you have any more questions, please don't hesitate to reach out via the contact form on our site, or by emailing support@knockthrice.ca